Clover Delivery Methodology

Delivery Methodology - Support Services
Clover's service delivery methodology is scalable and complete. It has matured over a period of close to two decades and after servicing more than 200 clients of various size and different industries. Our project methodology consists of industry best practices assembled into a seamless, reliable, consistent, replicable set of processes. We have represented our delivery methodology in form of following Core Key Standards, as depicted in the diagram below.

• Standard Processes (ITIL, ISO)
• Tools (Client Portal, Monitoring)
• Client Servicing Models (Onsite/Offsite/Visit)
• Scope of Work and SLA
• Technology Solutions Group (to handle all the escalations)
• Engagement Governance

Delivery Methodology - Projects
Clover Infotech follows a structured and well-defined Project Management Methodology. For proper project management & control, work breakdown framework is used which ensures the identification of project deliverables, planned tasks, budget and availability of resources. Monitoring the planned schedules, development costs, and resource availability is done to ensure client deliverables are attained within time, budget and meeting quality expectations. In the diagram shown below are the process groups depicting Clover's project management methology.

The initiation
The initiating processes determine the nature and scope of the project. If this stage is not performed well, it is unlikely that the project will be successful in meeting the business' needs. The key project controls needed here are an understanding of the business environment and making sure that all necessary controls are incorporated into the project. Any deficiencies should be reported and a recommendation should be made to fix them.

Planning and design
After the initiation stage, the project is planned to an appropriate level of detail. The main purpose is to plan time, cost and resources adequately to estimate the work needed and to effectively manage risk during project execution. As with the Initiation process group, a failure to adequately plan greatly reduces the project's chances of successfully accomplishing its goals.

Execution
Executing consists of the processes used to complete the work defined in the project management plan to accomplish the project's requirements. Execution process involves coordinating people and resources, as well as integrating and performing the activities of the project in accordance with the project management plan. The deliverables are produced as outputs from the processes performed as defined in the project management plan.

Monitoring and controlling
Monitoring and controlling consists of those processes performed to observe project execution so that the potential problems can be identified in a timely manner and corrective action can be taken, as and when necessary, to control the execution of the project. The key benefit is that project performance is observed and measured regularly to identify variances from the project management plan.

Closing
Closing includes the formal acceptance of the project and the ending thereof. Administrative activities include the archiving of the files and documenting lessons learned. This phase consists of : Project close: Finalize all activities across all of the process groups to formally close the project or a project phase Contract closure: Complete and settle each contract (including the resolution of any open items) and close each contract applicable to the project or project phase.