All, 1-2 Years
Mumbai, Pune, Chennai, Bengaluru, Delhi NCR, Hyderabad
Posted 1 year ago

Job Openings

Finnone Support - L1

1-2 Years

Mumbai, Pune, Bengaluru, Chennai, Delhi, Hyderabad

Job Description: 

  • Should have 1 -2 years of experience in Finnone Application
  • Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email
  • Monitoring of tickets logged through ticketing tool
  • First Point of Contact and entry point for Business User’s Incidents and Service Requests
  • Monitoring of mass incident tickets and re-prioritization/logging of incident tickets if required
  • Direct resolution of Incident and Service Request Tickets based on available information in KEDB
  • Routing tickets to further support units across L2’s, when not resolvable at L1
  • Establish, maintain and update KEDB to enhance resolution efficiency at L1
  • Seamless Coordination with Incident & Problem Management Teams
  • EOD/BOD Activities
  • Executing Activities with help of SOP’s and Checklist

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Job Features

Job CategoryFinnone
Experience1-2 Years

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