All, 2-4 Years, 4-6 Years
Mumbai, Pune, Chennai, Bengaluru, Delhi NCR, Hyderabad
Posted 3 months ago

Job Openings

Finnone Support - L2

Experience
3-5 Years

Location
Mumbai, Pune, Bengaluru, Chennai, Delhi, Hyderabad

Job Description: 

  • Should have 3 – 5 years of experience in Finnone Application
  • Analyze Incident & collect required additional info
  • Check for available solutions, past incidents
  • Create a Case Knowledge Base
  • Troubleshoot and find a Circumvention
  • Test the Circumvention
  • Raise CRs as needed, get approvals
  • Implement the Circumvention
  • Update Knowledge base
  • Document and Close Incident
  • Develop standard diagnosis methods
  • Review & Consolidate case knowledge base
  • Make standard diagnosis available
  • Design Knowledge Base
  • Manage ticket resolution with OEMs if required
  • Derive and implement Self Service Methods
  • Analyze the circumvention done
  • Estimate the effort and communicate
  • Make and Test the fix
  • Ascertain config and other changes required
  • Document the change details
  • Raise CRs as needed for implementing the fix, get approvals
  • Support Implementation
  • Co-ordinate with OEMs for fixes wherever required
  • Document component changes list
  • Support software configuration management
  • Conduct incident analysis
  • Find root cause using standard methods
  • Co-ordinate with Dev Team for RCA completion
  • Document RCA findings , Develop standard RCA methods and register problem
  • Support DR Drill and BCP activities

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Job Features

Job CategoryFinnone
Experience3-5 Years

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