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Managed SIEM Services
Database Activity Monitoring (DAM)
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Clover Infotech EMEA
Clover Infotech America Inc.
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All, 2-4 Years, 4-6 Years
Mumbai, Pune, Chennai, Bengaluru, Delhi NCR, Hyderabad
Posted 1 year ago
Job Openings
Finnone Support - L2
Experience
3-5 Years
Location
Mumbai, Pune, Bengaluru, Chennai, Delhi, Hyderabad
Job Description:
Should have 3 – 5 years of experience in Finnone Application
Analyze Incident & collect required additional info
Check for available solutions, past incidents
Create a Case Knowledge Base
Troubleshoot and find a Circumvention
Test the Circumvention
Raise CRs as needed, get approvals
Implement the Circumvention
Update Knowledge base
Document and Close Incident
Develop standard diagnosis methods
Review & Consolidate case knowledge base
Make standard diagnosis available
Design Knowledge Base
Manage ticket resolution with OEMs if required
Derive and implement Self Service Methods
Analyze the circumvention done
Estimate the effort and communicate
Make and Test the fix
Ascertain config and other changes required
Document the change details
Raise CRs as needed for implementing the fix, get approvals
Support Implementation
Co-ordinate with OEMs for fixes wherever required
Document component changes list
Support software configuration management
Conduct incident analysis
Find root cause using standard methods
Co-ordinate with Dev Team for RCA completion
Document RCA findings , Develop standard RCA methods and register problem
Support DR Drill and BCP activities
Apply For Job
Job Features
Job Category
Finnone
Experience
3-5 Years
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