Job Description

• Work with customers to ensure that services and service levels are able to deliver value
• Establish formal complaints and escalation processes for the customer
• Define Priorities for the Severity Issues and provide Recommendations and Resolutions for the
• In case of Severity issues will coordinate with Onsite and Backend Clover support teams and ensure a speedy resolution
• Coordinate for in-house Trainings and Orientation of onsite Clover team to deliver optimal performance
• Review Best Practices across Database Support
• Will be a SPOC between the Clover Support team and the Client
• Plan for and ensure periodic Review Meetings with Client
• Ensure Governance and Policies are Formulated and Implemented for Database Support
• Engage with Client to understand and address their concerns related to Database support and take corrective actions
• To review current Database Practices, provide Suggestions