10-15 Years
Posted 4 months ago

Job Openings

Service Delivery Manager (Application Support)


10 – 15 Years



Job Description

  • Candidate should have experience in leading Application Support engagements.
  • Team Management experience required.
  • IT – Software Application Support experience is mandatory
  • Excellent communication skills are required.
  • Background of Insurance domain is mandatory
  • Should be from Gurgaon/Delhi location.
  • Technical knowledge on areas like Batch Management, APIs, Database will be added advantage.
  • ITIL Exp is preferred


  • Managing a team of L1, L2, and L3 Software Application Support team and ensuring all the defined contractual SLAs with customer targets are met.
  • Regular meeting with Customer and ensuring that all the feedbacks are recorded, and corrective/preventive measure are kept in place (if required)
  • Keeping track of necessary documentation and records and make sure that they are updated on scheduled frequency.
  • Candidate will be SPOC for any scheduled/emergency maintenance activity scheduled by customer which may impact our systems.
  • Monitoring the overall performance of systems and highlight if there is/are indicators impacting system performance.
  • Providing software application support
  • Performing analyses on software application functionality and suggesting improvements to work with product team.
  • Ensuring effective front-end and back-end functionality of applications.
  • Incident Management, Change Management and Release / Transition Management
  • Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer.
  • Conducting reviews and analyses of events and incidents
  • Keeping a record of configuration changes and scheduling application updates.
  • Optimizing processes in the application and production lifecycle
  • Documenting processes and monitoring application performance metrics.
  • Providing front-end support to clients and colleagues in other departments.
  • Managing on-site operations and staff 24×7 work environment
  • Attending customer meetings on site performance and reporting

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Job Features

Experience10-15 Years

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