Robotic Process Automation (RPA) Services
What is Robotic Process Automation (RPA)?
Robotic Process Automation is the use of automation technology with Artificial Intelligence (AI) and Machine Learning (ML) capabilities to handle and automate repetitive tasks that previously required human efforts. These tasks may involve query handling, calculations, record maintenance, transaction entries, etc.
RPA can be applied for the automation of rules-based, repetitive, data-heavy, and high compliance tasks where structured data and clear predefined rules and parameters are used. The solutions are easily and quickly designed, tested and implemented. They are designed to require a relatively low investment or expenditure.
Where can RPA be applied?
Common business processes and activities
- Sales: Quote Generation, Invoice Creation and Distribution etc.
- Customer Relationship Management: Registering new accounts and contacts, querying information from CRM, help desk and case management
- Support Function activities such as Tech Support, HR and mundane tasks in day to day operations
Benefits of RPA
Lower Operational Cost
Traditionally, the IT industry has been thriving on the arbitrage model. Offshore outsourcing of IT requirements has been the preferred business strategy of most for ensuring reduced operational cost. RPA has proven to optimize operational costs by 50%.
Whenever a process is executed through RPA, a process log is generated. This log contains a lot of Management Information which can be further analyzed to derive insights and fuel decision-making. It will also enable businesses to improve processes and optimize their operations.
Regulatory compliance is a crucial aspect for companies that are going global. A fully RPA-enabled process would empower organizations to keep track of every operational aspect and also ensure thorough documentation. This would result in organizations being more compliant with industry and regional regulations.
With RPA, a business can have automated processes functioning 24x7x365. Along with high availability, it also ensures a lesser TAT, zero errors and 100% efficiency. Certainly, a dream employee that every business wants.
With repetitive and mundane tasks been taken care of, organizations can leverage their employees for more complicated and intelligent tasks. Employees can intervene in scenarios of escalations, customer interactions and also when human analytical expertise is required. This also lets employees take up more analytical roles and facilitate better decision-making.
With RPA working round the clock, it would result in delighted customers who would receive instant response/information and that too at their convenient time. RPA would take customer experience to a whole new level with error-free processing and also provide more time to employees for customer interactions and relationship building.
RPA across Industries
RPA finds applicability across industries and business functions. Its core capability of eliminating human intervention and speeding-up a process with 100% accuracy makes it an apt solution for most industries.
Account details retrieval | Product & Services Information | Requests & Services
Premium and Policy Information | Claim Processing | Policy Clearance
Tour Enquiries| Ticket Booking | Fetching Passengers Details
Intake of Vendor Invoices | Auto-assign Invoices
Order Tracking & Status | Payment Status | Inventory Updates
Why Clover Infotech as an RPA service provider?
We have a dedicated consulting group, namely Clover Infotech Digital Consulting Group (DCG). It is a strategic business unit that focuses on research, innovation, consulting and strategic recommendations to enable companies across sectors to augment their digital transformation initiatives and optimize returns on investment in new-age digital technologies.
To know more, write to us at firstname.lastname@example.org
Case Study: A company ensured a 60% increase in the efficiency of the ticket response process with RPA