Your SAP Investment Doesn’t Deliver Its Value at Go-Live. It Delivers It in the Months After.
Most organisations invest heavily in SAP implementation and underinvest in what comes next. Post go-live, the real challenges begin: system issues and data quality gaps surface, integrations fail under production load, end-user adoption lags configuration, and internal teams find themselves firefighting instead of running the business. Without a structured, SLA-driven support model, the gap between SAP’s potential and the business value you actually realise can widen over time.
Clover Infotech delivers SAP Application Management Services (AMS) that close this gap. Our SLA-backed, 24/7 managed support model covers L1, L2, and L3 functional and technical support across SAP ECC, SAP S/4HANA, and the full SAP module landscape including FICO, SD, MM, PP, HCM, Basis, ABAP, BTP, Integration, and more. Our SAP AMS engagements follow a structured three-phase framework:
Clover Infotech’s SAP Support Services are backed by 30+ years of enterprise IT experience, certified SAP professionals, and 180+ client engagements across Manufacturing, BFSI, Logistics, Utilities, and Energy across India, APAC, and the Middle East
SAP Module & Technical Coverage
Clover Infotech provides AMS support across the full SAP functional and technical landscape, including both SAP ECC and SAP S/4HANA environments:
• Finance & Controlling (FI-CO)
• Sales & Distribution (SD)
• Materials Management (MM)
• Production Planning (PP)
• Human Capital Management (HCM)
• Plant Maintenance (PM)
• Quality Management (QM)
• SAP for
Utilities (IS-U)
• Project Systems (PS)
• ABAP / ABAP on HANA
• SAP Basis & NetWeaver
• SAP Fiori / UI5
• SAP Business Technology
Platform (BTP)
• SAP Solution Manager
• SAP Integration
(PI/PO/CPI)
• SAP S/4HANA
• SAP BW / BW/4HANA
• SAP CRM / C4C
• SAP Extended
Warehouse Management (EWM)
• SAP SRM / Ariba
• SAP SuccessFactors
• SAP Enterprise
Portal
• SAP Analytics Cloud (SAC)
• SAP Master Data
Governance (MDG)
Clover Infotech’s SAP Services
SAP Implementation
We deliver greenfield and brownfield SAP implementations across SAP ECC and SAP S/4HANA, covering solution design, configuration, data migration, testing, and go-live. Whether building a new SAP environment or transforming an existing one, our functional and technical expertise helps organisations implement SAP with a structured approach to delivery, testing, and business readiness.
For CXOs: An SAP implementation that activates the platform and drives adoption. Not a go-live that leaves users and value behind.
Post-Implementation Support & Managed Services
SLA-backed L1, L2, and L3 functional and technical support across your SAP landscape, covering incident resolution, break-fix support, period-end support, ABAP development, Basis administration, and integration monitoring. A dedicated Service Delivery Manager provides single-point accountability, supported by 24/7 coverage and structured governance through weekly, monthly, and quarterly service reviews.
For CXOs: SAP issues resolved within SLA. Business users get knowledgeable, responsive support. Your internal team focuses on the business, not on firefighting SAP.
SAP Upgrade & Migration
We support SAP version upgrades and platform migrations, including ECC to S/4HANA transitions through greenfield, brownfield, and selective data transition approaches, as well as Unicode conversions and enhancement pack implementations. Our services include custom code analysis and remediation, business process simplification advisory, cutover planning, data migration, testing, and parallel-run support to help minimise disruption throughout the transition.
For CXOs: A managed path to SAP S/4HANA that reduces risk, protects operational continuity, and positions the business to leverage the full S/4HANA capability from day one.
Multi-Country & Multi-Site Rollouts
We support SAP rollouts across multiple countries and sites, extending an existing SAP template to new geographies or business units while incorporating local requirements. This includes country-specific tax and statutory configurations, language support, local process variants, and regulatory requirements, while maintaining consistency with the global SAP template.
For CXOs: SAP extended to every geography where your business operates, with local compliance and consistency of process across the enterprise.
SAP Enhancements
We deliver SAP enhancements that keep your system aligned with evolving business requirements, including custom ABAP development, SAP Fiori app design and deployment, workflow automation, new report development, and configuration changes. All enhancements are delivered through a structured change management process with regression testing and transport governance to minimise disruption to existing operations.
For CXOs: SAP evolves with the business. New requirements are delivered through a controlled, documented enhancement model — not ad-hoc requests that create technical debt.
SAP Basis Administration
Proactive Basis administration covering system monitoring, transport management, performance tuning, patch and upgrade planning, user and role administration, system refresh, backup management, and Basis-level incident management while keeping the SAP technical landscape stable, secure, and performant.
For CXOs: The SAP technical foundation is monitored and maintained proactively before performance issues, transport failures, or security gaps reach business users.
SAP AMS Delivery Framework: Three Phases, One Continuous Improvement Journey
Clover Infotech’s SAP AMS engagement follows a structured three-phase framework that moves your SAP environment from reactive firefighting to proactive, optimised operations — in a predictable, risk-managed sequence:
(Weeks 1–6):
Transition & Knowledge Acquisition
• Shadow incumbent or internal team
• Build knowledge repository and runbooks
• Map business processes and integrations
• Establish ticketing and escalation protocols
• Agree on SLA baselines and governance model
(Weeks 7–12):
Stabilisation & Steady State
• Parallel run with gradual
ticket handover
• Establish and report SLA performance
• Resolve backlog of open issues
• Complete knowledge repository
• First monthly and quarterly review
(Ongoing):
Continuous Improvement
• Proactive monitoring and health checks
• Root cause elimination to reduce ticket volume
• Process optimisation recommendations
• Enhancement delivery under change management
• Quarterly business reviews with performance data
SLA Framework
Clover Infotech’s SAP AMS SLA framework is built around business impact with response and resolution commitments that reflect the criticality of each incident to your operations:
Severity | Response Time | Resolution Target |
Sev 1 — Business Down | 15 minutes | 4 hours |
Sev 2 — Critical Impact | 30 minutes | 8 hours |
Sev 3 — Moderate Impact | 4 hours | 2 business days |
Sev 4 — Low / Enhancement | 1 business day | As agreed |
All SLA performance is tracked in real-time dashboards, reported in weekly and monthly reviews, and governed by a dedicated Service Delivery Manager who is Clover’s single point of accountability for your SAP environment.
Support and Delivery Models
Clover Infotech offers three support models and four delivery models. Choose the combination that fits your SAP landscape, in-house capability, and budget:
Support Models
Delivery Models
Clover Infotech delivers SAP Application Management Services across four global regions, with on-site, hybrid, and offshore delivery models available in each geography:
• India • Singapore • Malaysia • Phillippines • New Zealand • Australia etc.
• USA
• Canada
• UAE • Saudi Arabia • Oman • Bahrain • Qatar etc.
• Switzerland • Germany • Spain • Italy • Austria • Belgium • Netherlands • Luxembourg etc.
Why Enterprise Organisations Choose Clover Infotech for SAP AMS
SAP AMS in Practice: Customer Success Stories
#1 SAP S/4HANA Post-Implementation Support for a Leading Energy Services Company, UAE
The Challenge:
A leading energy services company in the UAE running SAP S/4HANA on Cloud across 38 users in Finance, Controlling, SD, MM, Project Systems, HCM, and Plant Maintenance needed a structured AMS partner to take over post-implementation maintenance from the incumbent. Round-the-clock coverage and cost optimisation through an offshore-first model were key requirements.
What Clover Did:
Clover executed a risk-mitigated 4-week transition with parallel knowledge acquisition, shadow support, and stabilisation while deploying L1/L2/L3 functional, Advanced Business Application Programming (ABAP), and Basis consultants through a hybrid model (offshore consultants with scheduled on-site visits). A robust governance and ticketing framework was put in place from day one.
Outcomes:
• Seamless takeover with zero disruption to business operations
• SLA-bound support established across all modules with 1-hour response for critical incidents
• Internal resources redirected toward strategic initiatives
• Significantly optimised support cost through offshore delivery model
#2 SAP & Peripheral Application Support for a Leading Food Manufacturing Company
The Challenge:
A leading food manufacturing company running SAP ERP integrated with multiple peripheral applications (Eclipse, PPL4, TOPS) and Winshuttle for master data workflows had no structured support model. Customer and vendor master data hierarchies were undefined, and service requests were falling through the cracks across multiple vendors.
What Clover Did:
Clover assumed end-to-end support for SAP and all peripheral systems, establishing SAP Master Data Management processes, structuring customer and vendor hierarchies, and resolving 30–50 tickets daily within 24-hour cycles. Multi-vendor finger-pointing was eliminated through single-partner accountability.
Outcomes:
• 99% SLA compliance achieved and sustained across all applications
• Clean master data processes and structured ticketing established
• Single accountable partner for the entire SAP ecosystem eliminating coordination overhead
• Data accuracy improved, enabling better operational decision-making
#3 SAP Database Storage Optimisation for a Leading Paints Manufacturer
The Challenge:
A leading Indian paints manufacturer’s rapidly growing SAP ERP database was facing storage exhaustion and degrading system performance due to fragmentation. The entire optimisation had to be completed within a tight 192-hour downtime window.
What Clover Did:
Clover conducted a comprehensive database study and re-organised the SAP database from the back-end using export/import and object movement methodology; completing the project 48 hours ahead of schedule.
Outcomes:
• ~1 TB of storage released with 25% additional capacity. Zero new hardware required.
• SAP system response times significantly improved
• SAP database future-proofed for continued business growth
#4 SAP Payment File Automation for a Leading Indian Bank
The Challenge:
A leading Indian bank’s corporate client’s SAP ERP generated encrypted payment files in CSV format, incompatible with the bank’s Cash Management System (CMS) which only accepted iFile format. The format mismatch blocked straight-through payment processing entirely.
What Clover Did:
Clover built a custom automated system that authenticates users, decrypts SAP-generated CSV files, validates and converts them to iFile format, re-encrypts to bank security standards, and uploads to CMS while supporting NEFT, RTGS, DD, cheque, and fund transfer. Built-in transaction logging, error handling, and audit trails were included.
Outcomes:
• Fully automated end-to-end payment file processing. Manual intervention eliminated.
• Seamless straight-through processing of SAP-originated payments
• Turnaround time reduced and compliance strengthened through audit trail
#5 Oracle Database Tuning for SAP ERP for a Leading Textile Manufacturer
The Challenge:
A leading textile manufacturer running SAP applications on Oracle Databases needed performance enhancement and disaster recovery readiness. Managing a physical standby database for the primary SAP site was proving difficult, and seamless DR switchover capability was required alongside improved ERP performance.
What Clover Did:
Clover deployed Oracle DataGuard in Maximum Performance mode, configured specifically for SAP compatibility, and successfully executed switchover and switchback testing to validate full DR capability.
Outcomes:
• SAP ERP performance measurably enhanced
• Highest level of data protection implemented
• Full DR readiness validated through tested switchover
• Faster SAP response times accelerated business decision-making
Is your SAP environment running at the level your business deserves?
Our SAP AMS specialists will review your current SAP landscape, identify support gaps and cost inefficiencies, and walk you through how Clover delivers AMS for organisations in your industry. You will leave with a clear picture of what structured SAP AMS would look like for your environment and what it would cost.
Get a free SAP support assessment from Clover Infotech’s certified team of SAP experts. Write to us at marketing@cloverinfotech.com
