Job Summary:

We are looking for an L2 Application Support Engineer – Oracle FLEXCUBE (Core Banking) to support a leading bank. The ideal candidate should have experience in application support, strong analytical and problem-solving skills, functional knowledge of FLEXCUBE CBS, and hands-on experience with PL/SQL, APIs, Linux/Unix, ITSM tools, and incident and service request management.

Key Responsibilities:

• Resolve complex issues and errors requiring deep-dive analysis.
• Conduct incident analysis.
• Troubleshoot issues and identify workarounds.
• Perform non-standard service requests that do not have SOPs or KEDB entries.
• Support DC-DR drills for the respective application.
• Coordinate with the L3 team/vendor to facilitate the logical closure of tickets.
• Perform UAT deployment and testing of bug fixes.
• Implement change management and break-fix processes.
• Manage critical activities such as database password changes and DR drill activities.
• Support the Interface Team when transactions fail through APIs.
• Perform RWA/GL reconciliation activities.
• Perform master maintenance activities, including holiday marking, product creation, branch creation, role mapping, and
• FD/RD/CASA rate maintenance.
• Prepare SQL queries for RBI reports (ad hoc).
• Automate recurring queries and processes.

Qualifications and Skills:

• 4 to 7 years of experience in Application Support.
• Good analytical skills for resolving issues.
• Functional knowledge of banking and financial applications (FLEXCUBE CBS).
• Strong knowledge of PL/SQL queries.
• Knowledge of APIs and log analysis.
• Knowledge of Linux/Unix.
• Experience using ITSM tools.
• Knowledge of managing service requests and incidents.