In insurance, policy renewals are a critical operational process. They need to be completed accurately and on time to ensure uninterrupted coverage, timely documentation, and a seamless experience for customers and brokers.
For a leading general insurance company, however, renewing Property All Risks (PAR) and Workmen’s Compensation (WC) policies involved significant manual effort. Each renewal required employees to work across multiple systems, perform repetitive data entry and validation, generate policy documents, and update tracking records.
The organization set out to change that with Robotic Process Automation (RPA).

The Challenge: A High-Volume, Manual Renewal Process
Before automation, processing a single policy renewal in Premia 11 could take 45–60 minutes. With PAR and WC policies accounting for a high volume of commercial insurance transactions, the cumulative operational effort was substantial. Policy Administration teams spent considerable time on repetitive activities such as data entry, validation, document generation, and status updates.
The process also required employees to update multiple systems, including:

• Premia 11 for policy processing
• OnBase DMS for document management
• Enquiry Tracker for tracking records
• HR MH module for updates

As policy volumes increased, simply adding more people was not a scalable answer. The organization needed a way to process renewals faster and more consistently without increasing its operational headcount.

The Transformation: An Unattended RPA Engine for End-to-End Processing
Clover Infotech implemented a UiPath-based unattended RPA solution to automate the complete renewal processing lifecycle for PAR and WC policies. Rather than automating just one task, the solution connected multiple steps of the renewal journey into a single automated workflow.
The automation runs twice daily, including weekends, and begins by automatically ingesting renewal input files from Qlik Sense.
From there, the bot takes over the renewal process in Premia 11, including reissuance workflows and the handling of additions, deletions, and modifications to coverage details, premiums, and policy clauses.
It also performs:

• Automated premium validation: Premium calculations are performed and validated against the source data, helping improve processing consistency.
• Automated document generation: The solution generates required policy documents, including Policy Schedules, Tax Invoices, Broker Commission Documents, FAC Closing Documents, Mortgage Letters, and General Certificates.
• Automated document archival: Generated documents are seamlessly archived in OnBase DMS, eliminating the need for manual document management.
• Automated system updates: Enquiry tracking records are closed in Premia 11 and the HR MH module is updated automatically.
• Automated notifications: Processing users receive email notifications containing renewal status and document locations.

The result was an end-to-end digital workflow that could move a renewal from input to completion with minimal human intervention.

The Impact: Less Manual Work, Faster Renewals
The transformation delivered measurable operational improvements.

• 75–80% of PAR and WC renewals are now fully automated with minimal human intervention.
• 108–119 man-hours saved every month by eliminating manual processing effort.
• Faster turnaround: Automated processing enables quicker policy issuance and faster availability of policy documents.
• Improved accuracy: Automated validations reduce the risk of manual errors and promote consistency across transactions.
• Scalable operations: The organization can accommodate increasing renewal volumes without proportionally increasing resources.
• Higher-value work: With repetitive renewal activities automated, Policy Administration teams can redirect their time toward higher-value activities.

From Processing Transactions to Enabling Better Operations
The real transformation was not simply about replacing manual clicks with bots. It was about redesigning a repetitive, multi-system process around automation.
By bringing together Qlik Sense, Premia 11, OnBase DMS, Enquiry Tracker, and the HR MH module within an automated workflow, the insurer established a more standardized and scalable approach to policy renewals.
For customers and brokers, this translates into faster renewal processing and improved service levels. For employees, it means less time spent on repetitive administration. And for the business, it creates an operational model that can scale with growing policy volumes.

To replicate such success for your business, write to us at marketing@cloverinfotech.com