Conversational AI is all about the tools and programming that allow a computer to mimic and carry out conversational experiences with people. Using sophisticated deep learning and natural language understanding (NLU), it can elevate a customer’s experience into something truly transformational. Simply put, conversational AI is what chatbots wish they could be. But business owners wonder, how are they different.
Watch Suvindh Sudevan, Co-founder of Chatgen.ai by Selekt, talking about the benefits of chatbot as well as the difference between conversational AI and chatbots.
Basic chatbots might be a good place to start, but you’ll probably find out sooner rather than later that they don’t provide the value that a true conversational UI does. Conversational AI helps you go beyond just translating website content into simple chatbot responses. It can enable superior customer service- customers can block credit cards, file insurance claims, upgrade data plans etc. directly from the chat window. This means more cases resolved per hour. However, the real secret to success with chatbots and Conversational AI is how you deploy them intelligently.