
Forrester Predicts that AI will Reduce Contact Centre Jobs by 50%
Forrester predicts that artificial intelligence (AI) will reduce contact centre

Forrester predicts that artificial intelligence (AI) will reduce contact centre

There are four critical and unpredictable threats where attackers hold

AI-Driven Infrastructure Demand and Platform Modernization Accelerate Cloud Spending Growth

Finance functions are rapidly moving AI from experimentation into production,

As brands race to invest in agentic commerce, consumer willingness

Specialized Legal AI Platforms, such as Harvey, Legora, GC AI

$2.59 Trillion in AI Spending Dominated by Vendors and Hyperscalers,

By 2027, half of enterprises lacking a comprehensive AI people strategy will

Chief supply chain officers (CSCOs) face increased pressure to transform

Forty percent of organizations deploying AI will implement dedicated AI

CMOs are allocating an average of 15.3% of marketing budgets

By 2030, 75% of supply chain organizations that paused hiring

Chief supply chain officers (CSCOs) must focus on building autonomous-ready

Gartner, Inc., a business and technology insights company, has identified

By 2029, CFOs in organizations that implement strategic AI and

New SuiteCloud Agent Skills enable developers to build, review, and

Eighty percent of CEOs expect AI to force a high to

Secure, natural language access to Oracle data through Gemini Enterprise

For years, ERP systems have quietly powered enterprises in the

Through 2030, the D&A Leader’s Mandate is to Deliver New

Customers can now establish private, simplified, high-speed connectivity between OCI

AI’s move into the physical world is already delivering tangible

CFOs Must Act Now to Prepare Themselves for New Realities

Advanced automation and process orchestration enable banks to act with

New class of enterprise applications redefine sales, service, and marketing

Extends FCCM platform with next-generation AI technology for case management

New class of enterprise applications reinvent HR processes by unlocking

Research shows $22.5 trillion in value creation ahead, with enterprise

Enterprise GenAI Applications Will Face Rising Security Incidents as Adoption

Oracle AI Database delivers Platinum-tier availability for mission-critical workloads, introduces

New class of enterprise applications reinvent finance and supply chain

Analysts to Discuss New Agentic AI Workflows at Gartner Supply

Low AI fluency, uneven adoption, and marginal productivity gains are limiting enterprise-scale impact According

Sales Leaders Must Shift Enablement to AI-driven, In-workflow Execution to

Oracle NetSuite, the #1 AI cloud ERP, announced the latest

By 2030, performing inference on a large language model (LLM)

CFOs are misjudging AI investments by treating them as a

New agentic AI capabilities designed for business data accelerate enterprise

Latest additions to AI Agent Studio for Fusion Applications help

A new class of enterprise applications reinvents how work works

By 2031, 60% of supply chain disruptions will be resolved

Embedded AI helps sellers deliver end-to-end quote-to-cash with speed, scale,

Fifty percent of all enterprise cybersecurity incident response efforts will

New release delivers 10 JDK Enhancement Proposals that strengthen Java’s

As Consumers Increasingly Question What’s “Real,” Marketers Should Make AI

Oracle has been recognized as a leader in the IDC

Gartner Analysts Discuss How to Prepare for AI’s Impact Across

Only one out of every five data and analytic (D&A) or AI leaders are

Rising Identity Threats and Regulatory Requirements Elevate Identity First Security

New co-engineered offering combines Red Hat AI Enterprise and NVIDIA’s

Organizations Must Leverage Managers to Drive Effective Employee Use of

Oracle risk and compliance technology overall winner in Core Technology

Analysts to Discuss Agentic AI’s Impact on the Future of

Safe Override Mode in AI Systems Supporting National Critical Infrastructure

Brand “Doom Loop” Persists As 84% of Companies Struggle to

New role-based AI agents embedded in Oracle Fusion Cloud Applications

Headcount Growth and Compensation Slow After Several Years of Expansion

New AI agents embedded in Oracle Fusion Cloud Applications help

New recipe and materials management, batch execution, and compliance capabilities

Sovereign Cloud IaaS Spending to Shift 20% of Current Workloads

India’s leading business management software provider reduces IT infrastructure costs

Analysts to Explore Cybersecurity Trends During Gartner Security & Risk

Labor Shortages and Turnover are Driving Investment in New Employee

AI Infrastructure Growth Remains Rapid Software Spending Shows Potential, Despite

Service and Support Leaders Should Prioritize Long-Term Growth Over Short-Term

By 2030, cost per resolution for generative AI (GenAI) will

As GenAI rapidly reshapes work, especially for less experienced employees,

CAEs Recognize the Need to Innovate to Meet Demands for

According to Forrester’s (Nasdaq: FORR) report, The State Of Business Buying, 2026, generative AI

Humanoid Robots Will Stall at Pilot Scale, While Polyfunctional Robots

Use of AI Tools by Institutional Investors is Increasing Demands

Consumers Spend More Time, Scroll Deeper, and Broaden Product Consideration

West and South India together accounted for over 89% of

Worldwide spending on AI is forecast to total $2.52 trillion in 2026,

Marketers Must Strengthen Data Governance, Embrace Transparency, and Adapt Organizational

NVIDIA Outpaced Samsung Electronics by $53 Billion in Revenue AI

New cloud solution empowers retailers to boost resilience and productivity

Gartner Identifies Three Actions for CHROs to Reframe AI Deployment

Powerful multicloud database service will help customers in India improve

In recognition of its ability to help utilities power their

By 2029, only 5% of automakers will maintain strong AI investment

Google Workspace — the suite of AI productivity tools, including

Oracle leads the future of AI-driven finance by empowering agentic

AI is Augmenting—Not Replacing—Customer Service Roles, with 42% of Organizations

Kaspersky reports that in 2025, cybercriminals continued to use seasonal

Embedded devices – from ATMs and point-of-sale systems to computerized

Leading in innovation, strategy, and impact, Oracle Financial Services recognized

Electricity demand for data centers worldwide is projected to grow

Sixty-five percent of CMOs believe advances in AI will dramatically

The pervasive use of AI is forcing business and IT leaders to

Oracle leads the future of AI-driven finance by empowering agentic

AI Agents for Sales, Emotion AI and Digital Twin of

AI-driven analytics and voice commands, and wearable computer system help

Oracle AI World 2025, held from October 13–16 in Las

Combines Oracle Autonomous AI Database with vendor-independent Apache Iceberg enabling

Oracle Autonomous AI Lakehouse, Oracle Exadata Database Service on Exascale

Activision Blizzard adopts Oracle Database@Azure to accelerate agentic AI Oracle

Major release of Oracle–™s flagship database architects AI into its

First cross-cloud consumption model will enable customers to quickly and

Largest AI supercomputer in the cloud delivers 10X the amount