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Monthly TechNews Roundup: Oracle adds AI to Marketing, Sales and Service Applications, Amazon launches Generative AI, Gartner identifies Top Strategic Technology Trends in 2023, Oracle and Microsoft expand partnership and more

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Clover Infotech brings to you a curated round-up of important technology updates for the month of September’23.

#1 Oracle Adds Artificial Intelligence to Marketing, Sales, and Service Applications to Help Customers Grow Revenue

Oracle has added new artificial intelligence (AI) capabilities in Oracle Fusion Cloud Customer Experience (CX) to help marketers, sellers, and service agents grow revenue and deliver exceptional customer experience. The latest AI capabilities liberate marketers, sellers, and service agents from time-consuming and manual tasks by unlocking relevant content, recommendations, and insights with automation and conversational interfaces…CONTINUE READING

#2 Amazon launches generative AI to help sellers write product descriptions

Amazon has announced the new generative AI capabilities at Accelerate 2023, Amazon’s premier, annual seller conference. New AI capabilities make it easier for sellers to write engaging, effective product listings, and help shoppers find what they are looking for. Generative artificial intelligence (generative AI) is helping people tackle tasks like building spreadsheets, captioning images, and writing essays, poems, and presentations. Now, Amazon is using the latest advancements in AI to dramatically improve the listing creation and management experience for sellers…CONTINUE READING

#3 Gartner Identifies the Top Strategic Technology Trends in Software Engineering for 2023

Gartner, Inc. announced the top strategic technology trends in software engineering for 2023 and beyond. Analysts presented these findings during the Gartner Application Innovation & Business Solutions Summit, which is taking place here through today.

“Software engineering leaders are under continuous pressure to adopt modern architectures and technologies. To do this well, they need to know which trends have the greatest potential impact for their digital business efforts within an actionable planning horizon,” said Joachim Herschmann, VP Analyst at Gartner…CONTINUE READING

#4 Oracle and Microsoft expand partnership to deliver Oracle database services in Azure

Oracle Corp and Microsoft Corp. have announced Oracle Database@Azure, which gives customers direct access to Oracle database services running on Oracle Cloud Infrastructure (OCI) and deployed in Microsoft Azure datacenters. Oracle Database@Azure delivers all the performance, scale, and workload availability advantages of Oracle Database on OCI with the security, flexibility, and best-in-class services of Microsoft Azure, including best-in-class AI services like Azure OpenAI…CONTINUE READING

#5 Gartner Identifies Five Technologies That Will Transform the Digital Future of Enterprises

Gartner, Inc. has highlighted five technologies that will transform the digital future of organizations. They include digital humans, satellite communications, tiny ambient IoT, secure computation and autonomic robots. Speaking at Gartner IT Symposium on the Gold Coast today, Nick Jones, Distinguished VP Analyst at Gartner said, “All five of these technologies are potentially transformational and should be investigated now due to their wide scope and ability to enable new business models or significant new capabilities…CONTINUE READING

#6 Gartner Reveals Three Technologies That Will Transform Customer Service and Support By 2028

Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to Gartner, Inc. “The common theme of these three technologies are their ability to streamline the customer journey and enable customer service leaders to meet customers’ growing expectations,” said Drew Kraus, VP Analyst in the Gartner Customer Service…CONTINUE READING

#7 Google brings its generative AI search experience to India

Google has introduced its generative AI capabilities to Search in India. The Indian users will be able to toggle between English and Hindi and listen to results. The Search ads will continue appearing in dedicated ad slots throughout the page. Like in the U.S., people in Japan and India will now be able to use generative AI capabilities in their local languages, either by typing a query or using voice input…CONTINUE READING

#8 Oracle Cloud Infrastructure Delivers Enterprise Generative AI Service

Oracle has announced the limited availability of Oracle Cloud Infrastructure (OCI) Generative AI service. The new generative AI service will support large language models (LLMs) to help organizations automate end-to-end business processes, improve decision-making, and enhance customer experiences, while keeping their data secure and private…CONTINUE READING

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